{ipR ddlmZddlmZddlmZmZmZmZddlm Z ddl Z ddl Z ddl Z ddl mZddlZddlmZddlmZmZmZdd lmZdd lmZmZdd lmZdd lmZdd lm Z ddl!m"Z"m#Z#m$Z$ddl%m&Z&ddl'm(Z(ddl)m*Z*m+Z+ddl,m-Z-m.Z.m/Z/m0Z0m1Z1m2Z2ddl3m4Z4ddl5m6Z6m7Z7m8Z8ddl9m:Z:edZ;dZdZ?dZ@ddhZAddhZBd d!heAeBZCd"ZDdd#ZEd$ZFd%ZGd&ZHd'ZId(ZJd)ZKhd*ZLe jd+e je jd,e je jd-e je jd.e je jd/e je jd0e je jd1e je jd2e jfZOe jd3e je jd4e je jd5e je jd6e je jd7e je jd8e jfZPe$je$je$jfZTd9ZUd:ZVd;ZWdd>d>d?dd@dAdBdCdDdEdFdG ZZgdHZ[gdIZ\geXe[ZXGdJdKeZ]eGdLdMZ^eGdNdOZ_GdPdQe`ZaddRZbddSZcddTZdddUZeddVZfdWdXddYZgdWdXddZZhdWdXdd[Zid\dXdd]Zjd\dXdd^Zkdd_Zl dd`ZmddaZnddbZoddcZpdddZq ddeZr ddfZsddgZtddhZuddiZvddjZwddk ddlZxddmZyddnZzddoZ{ddpZ|ddqZ} ddrZ~ ddsZddtZ dduZddvZddwZddxZddyZddzZdd{Zdd|Zdd}Zdd~ZddZddZddZddZddZddZddZddZddZddZddZddZddZddZddZddZddZ ddZddZddZddZddZddZddZdd ddZ ddZ ddZddZddd ddZddd ddZddZddZddZ ddZdddZ ddd ddZddZdddZddZddZddZddZddZddZddZddZddZ ddZdjwZddZddZddZ ddZddZddZd dZÐd dZĐd dZŐd dZƐd dZǐd dZȐd dZɐd dZy( ) annotations) dataclass)datedatetimetime timedelta)SequenceMatcherN)ZoneInfo) HTTPException) BaseModelFieldValidationError)select)Session joinedload) get_settings)WhatsAppBookingSession)Customer) ReservationReservationSourceReservationStatus)Room)Table)ReservationCreateReservationUpdate)RoomAssignmentCandidatecombine_date_timelist_available_room_candidatesreservations_for_assignmentresolve_preferred_room_ids"select_best_candidate_across_rooms)normalize_customer_phone)delete_reservationget_reservation_or_404update_reservation)current_time_contextz Europe/Rome booking-automationcancellation_collectingcancellation_disambiguationmodification_lookupmodification_update collectingawaiting_confirmation) lascia starez non importastopz ferma tuttozannulla richiestaclt}ddi}|jxsdj}|r||d<|S)Nz Content-Typezapplication/jsonzX-Internal-API-Token)rllm_proxy_internal_tokenstrip)settingsheaderstokens APRENOTAZIONI_IA/backend/app/services/booking_assistant_service.pybuild_internal_llm_headersr<6s@~H12G  . . 4" ; ; =E */&' N)cancellannullelimindisdicrimuov) modificcambiaspostaaggiungtogliriducaumentposticipanticipaggiorn) znuova prenotazionezprenotazione nuovazvoglio prenotarezvorrei prenotarezdevo fare una prenotazionezvoglio fare una prenotazionezfare una prenotazionezne voglio fare una nuovazvoglio farne una nuovazprenotare un tavolozvoglio un tavolo) zva bene il mio numerozil mio numero va benezusa il mio numerozlascia il mio numerozresta il mio numerozresta questo numerozva bene questo numeroz contattate mez contatta mez scrivete a mez chiamate me) znumero di paoloz numero di luiz numero di leizcontattate luizcontattate leizcontattate paoloz chiamate luiz chiamate leizscrivete a luizscrivete a lei)numerotelefonocell cellularecontattowhatsapp> ciao ciaobuon pomeriggioehiheyciaosalve buonasera buongiornoz^\bci\s+sono\s+prenotazion(?:i)?\s+per\s+(?:oggi|domani|dopodomani|stasera|staser[a]?|pranzo)\bzf\bci\s+sono\s+prenotazion(?:i)?\s+per\s+(?:lunedi|martedi|mercoledi|giovedi|venerdi|sabato|domenica)\bz"\bci\s+sono\s+altre?\s+prenotazionz@\bquante?\s+prenotazion(?:i)?\s+(?:ci\s+sono|avete|ci\s+avete)\bz"\bchi(?:\s+altro)?\s+ha\s+prenotatz\ba\s+nome\s+di\s+chi\bz\baltri?\s+clientz(\baltre?\s+persone\b.*\bhanno\s+prenotatz \bho\s+gia\s+prenotazion(?:i)?\bz$\bho\s+prenotazion(?:i)?\s+attive?\bz\bho\s+prenotatz\brisulta\b.*\bprenotazionz(\bquali\b.*\bprenotazion(?:i)?\b.*\bho\bz2\bci\s+sono\s+prenotazion(?:i)?\s+a\s+mio\s+nome\b)confermoz ok confermozva beneperfettoprocediprenotafissa)annullacancellar2z non confermoz non va bene)prenottavolpostocopertpersonr>r?r@rArBrCrDrErFrGrHrIrJrKrL)domani dopodomanioggistasera questa seraz\b(prenot|tavol|posto|copert|persona|persone|domani|oggi|stasera|staser|sabato|domenica|lunedi|martedi|mercoledi|giovedi|venerdi|cancell|annull|elimin|disdic|rimuov|modific|cambia|sposta|aggiung|togli|riduc|aument|posticip|anticip|aggiorn|\d{1,2}:\d{2}) ) zeroununounaduetrequattrocinqueseisetteottonovediecilunedimartedi mercoledigiovedivenerdisabatodomenica) gennaiofebbraiomarzoaprilemaggiogiugnoluglioagosto settembreottobrenovembredicembreceZdZUdZded<dZded<dZded <dZded <edd d Z ded<dZ ded<dZ ded<dZ ded<dZ ded<dZded<y)BookingExtractionFboolbooking_relatedotherstrintentN str | Nonereservation_date start_timerlx)defaultgele int | Noneguests customer_namecustomer_phonearea_preferencenoteslow confidence)__name__ __module__ __qualname__r__annotations__rrrr rrrrrrr=r;rrsp!OT!FC#'j'!J !tc:FJ: $M:$!%NJ%"&OZ&E:Jr=rc>eZdZUded<ded<dZded<dZded<y) BookingAutomationResultrreplyassistant_modelr+routeNzdict[str, object] | Nonetrace)rrrrrrrr=r;rrs" J%E3%&*E #*r=rcbeZdZUded<ded<ded<ed dZed dZed dZy ) AvailabilitySnapshotzlist[RoomAssignmentCandidate]requested_optionsfallback_optionszset[int] | Nonepreferred_room_idsc,t|jSN)rr)selfs r;has_requested_availabilityz/AvailabilitySnapshot.has_requested_availabilitysD**++r=cT|jDcgc]}|jc}Scc}wr)r room_nameroptions r;requested_room_namesz)AvailabilitySnapshot.requested_room_namess"/3/E/EFV  FFF%cT|jDcgc]}|jc}Scc}wr)rrrs r;fallback_room_namesz(AvailabilitySnapshot.fallback_room_names s"/3/D/DEV  EEErN)returnr)r list[str])rrrrpropertyrrrrr=r;rrsR4433'' ,,GGFFr=rc eZdZy)ReservationNoLongerAvailableN)rrrrr=r;rrsr=rcvttjjttjtj k(j tj|k(tjjdjd}|j|jduS)NTrl) rridjoinrroom_idwherevenue_id is_activeis_limitexecutefirst)rdbstmts r;venue_has_active_tablesrsxuxx dDGGu}}, - t}}(%//*=*=d*C D q  ::d  ! ! #4 //r=ct|}tjdd|}tjdd|jS)Nz [^a-z0-9]+ \s+)normalize_temporal_textresubr7value normalizeds r;normalize_match_textrs:(/J sJ7J 66&#z * 0 0 22r=c@t|}|sgS|jSr)rsplitrs r;tokenize_for_matchingr$s#%e,J     r=c"t|t|k7rytt||Dcgc]\}\}}||k7s|}}}}t|dk7s|d|ddzk7ry|d}|d}||||k(xr ||||k(Scc}}}w)NFrmrlr)len enumeratezip)leftrightindexlvalrval mismatchesrseconds r;!is_adjacent_transposition_variantr+s 4yCJ3s   8}e..x8SZ#h-=W[\=\ 5zSCMA-..3x=CJ3NS[SfSfglSm 3u:H %&* UH -(9 4 1 7 7 9Y FFr=c,t|}t||rsytdk(rtfd|DSt}tt||z dzD]+}||||zt fdt|Ds+yy)NFrlc3@K|]}t|dyw)rrNr).0r:r phrase_tokenss r; z/text_contains_phrase_variant..Vs$oW\$UM!,< RRoc3FK|]}t||ywrNr)rrrrwindows r;rz/text_contains_phrase_variant..Zs.  fUm]5-AY W W s!T)rranyrangeall)textphrasermessage_tokens window_sizestartrr s ` @@r;text_contains_phrase_variantrPs*40N)&1M  =Qo`nooom$Ks>*[81<= (;<  {+    r=c0tfd|DS)Nc3:K|]}t|ywr )r)rrrrs r;rz3text_contains_any_phrase_variant..cseSY+D&INNer )rphrasesrs` `r; text_contains_any_phrase_variantrbs e]de eer=zG?c t|D]I}|j|ry|dtt|t|dz}t |||sIyy)NTrmrF)rrrrr)rstemrr: candidates r;text_contains_stem_variantrfs[&t,   D !:CE CIM:; Y B  r=c0tfd|DS)Nc3:K|]}t|ywr )r)rrrrs r;rz1text_contains_any_stem_variant..qs]t)$ JJ]rr)rstemsrs` `r;text_contains_any_stem_variantr#ps ]W\] ]]r=ctj|ryt|}tjd|ryt |t ryt |tS)NTz\b\d{1,2}:\d{2}\b)BOOKING_KEYWORDSsearchrrr#BOOKING_KEYWORD_STEMSrBOOKING_TEMPORAL_KEYWORDS incoming_textrs r;message_has_booking_keywordsr+tsK}-%m4J yy%z2%j2GH +J8Q RRr=c t|||}|)|jdvrt||j|'t ||rt||jt |r|nd}|du}t |||\} } |xs| jxs t|} | syt|r-t|||} tt| t| St||||}t ||r t|t|| |r|jt vrd|_i|_t%|j"} |j& | j)ds|j&| d<t+|r$| j)d s|j-| d <t/| | ||jt1|rGt3| |s;d |_i|_d|_|jtd t| St5||||| | }t7|t8r4d|_| |_|jt|t| S|j:| d<d |_|j:|_t=| ||}|[|\}}|r d|_i|_|j:|_nd |_| |_|jt|t| S| |_|jtt?|t| StA|| |r |jtBvrt|d|_i|_t%|j"}t+|r$|j)d s|j-|d <tE|| t1|rFtG| s;d |_i|_d|_|jtdt| StI|}|r=d|_||_|jttK|t| StM|||}|s=d|_||_|jttO|t| StQ|dkDr>d|_||_|jttS||t| StU|dj:|}d |_i|_d|_|jttW|t| St%|j"}||d<||d<t+|r$|j)d s|j-|d <t+|r|j-|d<tY|| ||d<t[||||t]|rRt_|rFd|_||_|jttatc|t| Syte|r6||_|jttg|t| Sti| |rFtk|s;d |_i|_d|_|jtdt| S|jdk(rItm| |r cancelled confirmed)r*session sender_name)r sender_phoner)rr)r1rrr/r.target_reservation_idrr-zLVa bene, interrompo la modifica. Se vuoi, scrivimi pure come posso aiutarti.)rr1r0r/draftrr/)r3 reservationrr.r,zTVa bene, interrompo la richiesta di cancellazione. Se ti serve altro, scrivimi pure.)rr3rrlr-rrr1r0duration_minutes)r3r*rrr0zuVa bene, nessun problema: non blocco nulla. Se vuoi, posso aiutarti con un altro orario o con una nuova prenotazione.r1rrrrrrrrr5rexclude_reservation_idr)r3rr)rrrequested_timerr5rr%H:%Malternative_timesTr5) is_recheckrequested_area)r3r*)r<available_room_namesr<)Nload_active_sessionstatus reset_sessionflushshould_restart_as_new_booking!should_use_session_for_extractionextract_booking_messagerr+"is_self_reservation_lookup_request!find_reservations_for_self_lookupr#build_self_reservation_lookup_replybuild_booking_model_labelget_or_create_sessionshould_handle_modification_flowMODIFICATION_SESSION_STATUSESr3normalize_draftreservation_idgetis_meaningful_namer7&apply_modification_extraction_to_draftis_abort_flow_intent#extraction_has_modification_updatesresolve_modification_target isinstancerrmaybe_apply_modificationbuild_modification_prompt_replyshould_handle_cancellation_flowCANCELLATION_SESSION_STATUSES&apply_cancellation_extraction_to_draft#extraction_has_cancellation_updates#compute_cancellation_missing_fields'build_cancellation_missing_fields_reply"find_reservations_for_cancellation"build_cancellation_not_found_replyr'build_cancellation_disambiguation_replyr# build_cancellation_success_replyapply_extraction_to_draft(maybe_apply_area_preference_from_messageis_greeting_only_message$draft_has_meaningful_booking_context$build_greeting_booking_context_replycompute_missing_fields&is_other_customer_booking_info_request'build_other_customer_booking_info_replyis_decline_intent$message_has_explicit_booking_updatesis_confirmation_intentbuild_missing_fields_replyr*build_capacity_configuration_missing_replybuild_availability_snapshotparse_iso_dateparse_hhmm_timeintr%create_confirmed_whatsapp_reservationbuild_confirmed_replyget_assigned_room_namesuggest_alternative_slotsstrftimebuild_unavailable_reply.maybe_resolve_reference_phone_for_other_personrrrr&build_preferred_area_unavailable_replyrbuild_area_preference_promptbuild_confirmation_reply) rr1r0r*rturn_duration_minutesr/active_sessionhas_open_session extractionextraction_modelis_booking_flow reservationsmodification_drafttarget_reservationmodification_result reply_text is_completedcancellation_draftmissing_cancellation_fields candidatesdeleted_snapshotr3missing_fields availabilityr4 alternativesrreference_phone_replyrequested_dater8assigned_room_names r;maybe_handle_booking_messagersk ",bIGw~~1KKg  >!> >2GNGM,W]];  ! ! -6H6L6LMd6e:A:P:P 6 7 k *3E3I3I/3Z2=2C2C2E  /.    NN   .7Z[egt7u(GNGM%)G " HHJ*d 9:J K  9%#$   (# .2GN.GM HHJ*( 9:J K  7I6K6K23.!3!6!66$*   *': $J !, " );)>)>&!6 2 HHJ* 9:J K  +   &12DE56FG  'w MJ >>!> > ' "6GNGM,W]]; k *3E3I3I/3Z2=2C2C2E  /./A:N  .7Z[e7f(GNGM%)G " HHJ*l 9:J K  'JJ\&]# &6GN.GM HHJ*=>YZ 9:J K  8$ 6GN.GM HHJ*89KL 9:J K  z?Q :GN.GM HHJ*=jJ\] 9:J K  .jm.>.>C$ !%  &23CD56FG  GMM *E*E (E.+&uyy/I!,!2!2!4o+&*002meZ0 5E ,#  . / 6)GN!GM HHJ*:;QRW;XY 9:J K -m<   &9%@56FG  ]3<`anN$O 1+E2D,EF*5+>?uX' '9!:;!II&78 LX%X%ennW&=%X!"%   &)"599->#?#E2FLLNVRV  66FG  ,E2N%   &,^<56FG  K#(%   &'56FG  $E*<$=>N$U<%89N "H <%'!"%   &#?#E2FLLN%1%E%E 66FG    < , ,-1,:Y:Y%'!"%   &.ul6W6WX56FG  ..%'!"0   EQEfEf\>>qAlp&*52DE56FG  -'%5?#U#567 "34 LHT!Te%.."9!TE !GNGMHHJ "%  uyy):;ArBHHJRd 22BC  ]&YT"Us ssc(|r td|StS)N:)BOOKING_MODEL_LABEL)rs r;rIrIs%&a(8'9:: r=c|jgttddvryt|tryt|t ryt |tS)Nr0r1F)r@rYrLr#CANCELLATION_PATTERNSMODIFICATION_PATTERNSrNEW_BOOKING_PATTERNS)r/r*s r;rCrCsj~~E<E?\E^jEmDEE%m5JK%m5JK +M;O PPr=cRttsyd}tfd|DS)NF) rrrr:lookup_reservation_datelookup_start_timenew_reservation_datenew_start_time new_guestspending_new_guests guest_deltar2c3LK|]}j|ddgdfvywNr5rrO)rkeyr3s r;rz7draft_has_meaningful_booking_context..3s'R3uyy~dBA%66Rs!$)rUdictr )r3meaningful_keyss` r;rere"s* eT " O R/R RRr=c||jtvry|jtvs|jtvryt |j SNFT)r@ACTIVE_SESSION_STATUSESrYrLrer3r/s r;rDrD6sA'..0GG~~66'..Li:i / >>r=c|jtvryt|t}|s|jdk7ryt |j xs|jdk(}|r|jdvr |jyy)NTmodifyFr1r0r1)r@rLr#rrrr3rN)r/rr*has_modify_keywordhas_open_booking_drafts r;rKrK>st ~~667 G\] *"3"3x"?!'--0]GNNF]4]'..4["[`g`v`v`~ r=c|jtvryt|t}|s|jdk7ryt |j xs|jduxs|jdk(}|r|jdvr t|syy)NTcancelFr1r) r@rYr#rrrr3rN)message_has_explicit_cancellation_updates)r/rr*has_cancel_keywordrs r;rXrXQs ~~667 G\] *"3"3x"?!'--0DG4J4JRV4VDZaZhZhmD[D'..4["[eNO\e] r=c"t|tSr)rFLOW_ABORT_PATTERNSr*s r;rRrRds +M;N OOr=cD|sydjd|D}|xsdS)Nr5c3BK|]}|js|ywrisdigitr characters r;rz)normalize_lookup_phone..ksM99J9J9LYMs)rrdigitss r;normalize_lookup_phonerhs&  WWMM MF >Tr=cptjdd|xsdjjS)Nrrr5)rrr7casefoldrs r;normalize_lookup_nameros+ 66&#  - 3 3 5 > > @@r=cVt|}t|}|sy||k(xs ||vxs||vS)NF)r)reservation_name lookup_namenormalized_reservationnormalized_lookups r;reservation_name_matchesrssI23CD-k: "33 7  6 6 7 !%6 6r=rc||St||}|3|j|k7r||_t||j|St ||di}|j ||j|S)N)rr0) contact_phonerr@r3)load_latest_session_by_phonerrArBradd)r1rrr/legacy_sessions r;rJrJs1,2FN!  " "h .&.N # . )  $" G FF7OHHJ Nr=c|jttjtj|k(tj |k(}|yt jtttz }|j}|"|j|jt}|.||kr)|jdvrt||j!|S)Nhours)tzinfo>r-r.)scalarrrrrrrnowROME_TZrSESSION_TIMEOUT_HOURS updated_atrreplacer@rArB)r1rrr/ stale_beforers r;r?r?sii%&,, " 0 0L @ " + +x 7 G <<(9;P+QQL##J*"3"3";''w'7 *|";Vp@pg  Nr=c|jttjtj|k(j tj jtjjSr) rrrrrorder_byrdescr)r1rs r;rrs^ 99%& %33|C D (3388:W+X+a+abfbkbk+l mnL< A%+7?+?+?'(-h rJL  6$<#5#5dggkk,6O#P#Y#YZ^ZcZc#defL <A#/?#7#7 r=c <t|||}||D cgc]} | j|k7s| }} t|d||||tjt j d| } t|||} t| |||| } t| |||} t| | | Scc} w)Nr r customer_idrrr5rr@sourcerrr)rrr) rrrrr.rrRr rr)rrrrr5rr7r scheduledr4proberrrs r;roros,,&3E" #  &;+>"%o"6E, *=9+8'(+M:%2!""{':&)/&:"#(;"r=c~td|j|j|j|jfDS)Nc3*K|] }|ddgfv ywNr5rrrs r;rz6extraction_has_cancellation_updates..S#  dB^#)r rrrrrs r;r[r[RsD   ' '  ! !  $ $  % %   r=c tdt|t|t||j|j t |fDS)Nc3*K|] }|ddgfv ywrrrs r;rz6extraction_has_modification_updates.._s#   dB^# r)r rrrrrrrr*s r;rSrS^sR   "- 0 !- 0 ( 7  $ $  % %  .     r=c td|j|j|j|j|j |j |jfDS)Nc3*K|] }|ddgfv ywrrrs r;rz1extraction_has_booking_updates..ms#   dB^# r)r rrrrrrrrs r;extraction_has_booking_updatesrls_    ' '  ! !     $ $  % %  & &       r=c vtdt|t|t|t |fDS)Nc3*K|] }|ddgfv ywrrrs r;rz.|rr)r rrextract_explicit_nameextract_explicit_phoners r;rr{s@  "- 0 !- 0 !- 0 "= 1   r=c tdt|t|t|t |t |fDS)Nc3*K|] }|ddgfv ywrrrs r;rz7message_has_explicit_booking_updates..s#   dB^# r)r rrrrrrs r;rkrksH   "- 0 !- 0 ( 7 !- 0 "= 1     r=ch|jdk(ryt|txrt|t S)NconfirmT)rrCONFIRM_PATTERNSDECLINE_PATTERNSr s r;rlrls=I% +M;K L UuVRr=c@|jdvryt|tS)N>rdeclineT)rrrr s r;rjrjs"11 +M;K LLr=cdg}|jdr#tt|jds|jd|jds|jd|jds|jd|jddvr|jd |S) Nrnomerdatarorariorrnumero di personerOrPrappendr3missings r;rgrgsG 99_ %-?EIIoD^@_-`v 99' (v 99\ "x  yym+*+ Nr=chdjt|r yt|dk(r d|ddSdj|ddd |dz}d |dS) N>rrrzjScusami, non ho capito bene la richiesta. Puoi riscrivermela indicando giorno, orario e numero di persone?rlzCCerto, per completare la prenotazione mi serve ancora questo dato: r.,  e zECerto, per completare la prenotazione mi servono ancora questi dati: )issubsetsetrrrjoineds r;rmrms.77N8KL O  >aTUcdeUfTgghii YY~cr* +N24F3G.H HF RSYRZZ[ \\r=c4tfdtDS)Nc3@K|]}|jywrr&rpatternr*s r;rz9is_other_customer_booking_info_request..saw~~m,ar)r $OTHER_CUSTOMER_BOOKING_INFO_PATTERNSrs`r;rhrhs a<`a aar=ct|}d}|s|dSt|dk(r |d|ddSdj|ddd |dz}|d |dS) NzcMi dispiace, ma per privacy non posso condividere informazioni sulle prenotazioni di altri clienti.zR Se vuoi, posso comunque controllare subito la disponibilita per la tua richiesta.rlz` Se vuoi, posso controllare la disponibilita per la tua richiesta: mi serve ancora questo dato: rr%r&r'r(zb Se vuoi, posso controllare la disponibilita per la tua richiesta: mi servono ancora questi dati: )rgrr)r3r base_replyr,s r;riris+E2Nm opp >al,,:1,=+>a A YY~cr* +N24F3G.H HF ,**0 4r=cxtjdd|jj}|tvS)Nu [^\wÀ-ÿ]+r)rrrr7GREETING_ONLY_PATTERNSr)s r;rdrds2]-C-C-EFLLNJ / //r=c||syt|dk(r d|ddSdj|ddd|dz}d |dS) Nz_Ciao! Ti aiuto volentieri. Dimmi pure se vuoi confermare, modificare o cancellare la richiesta.rlzWCiao! Ti aiuto volentieri. Per completare la prenotazione mi serve ancora questo dato: rr%r&r'r(zYCiao! Ti aiuto volentieri. Per completare la prenotazione mi servono ancora questi dati: rrr+s r;rfrfsf p >ahiwxyizh{{|}} YY~cr* +N24F3G.H HF fgmfnno ppr=c4tfdtDS)Nc3@K|]}|jywrr/r0s r;rz5is_self_reservation_lookup_request..s]w~~m,]r)r  SELF_RESERVATION_LOOKUP_PATTERNSrs`r;rFrFs ]<\] ]]r=c|jd}|jd}tt|xsdrtt|xsdsytt|t| S)Nr0rr5F)rOrPrr)r3r0rs r;is_booking_for_other_personr=sb))M*KIIo.M c+"34 5=OPSTaTgegPh=i'K(8#m:LM MMr=ct|jdxsdj}t|jdxs|jd}d|d|dS)Nrzquesta personar1rz&Perfetto, la prenotazione sara a nome z?. Possiamo lasciare come numero di riferimento il tuo attuale (z), oppure se preferisci puoi inviarmi il numero della persona prenotata, cosi la contattiamo direttamente in caso di necessita.)rrOr7mask_phone_for_reply)r3rr1s r;(build_reference_phone_confirmation_replyr@sg /2F6FGMMOM' .(A(`UYYO_E`aL 0@ >"9 9r=c y)NzPer usarlo come numero di riferimento mi serve un recapito valido. Puoi inviarmelo in un formato corretto, per esempio +39 333 123 4567?rrr=r;#build_invalid_reference_phone_replyrBs  (r=c|jtfdtDrytd|Ddk\S)Nc3&K|]}|v ywrr)rkeywordlowereds r;rz3message_looks_like_phone_attempt..s F'7g  FTc3<K|]}|jywrrrs r;rz3message_looks_like_phone_attempt..sByy  "Brn)rr PHONE_REFERENCE_KEYWORDSsum)r*rFs @r; message_looks_like_phone_attemptrLs9$$&G F-E FF BMB Ba GGr=ct|s|jddyt|jd}t|jd}|r |r ||k7rd|d<y|jdryt |}|r ||d<d|d<y|j t fdtDr-|jdxs|jd|d<d|d<yt fdtDr2t|jdxsdj}d |d St|r tSt|S) Nrr1rTc3&K|]}|v ywrrrr1rFs r;rzAmaybe_resolve_reference_phone_for_other_person..s L'7g  LrGc3&K|]}|v ywrrrOs r;rzAmaybe_resolve_reference_phone_for_other_person..s N'7g  NrGrzla persona prenotataz+Perfetto, allora inviami pure il numero di z' da usare come contatto di riferimento.)r=rrrOrrr KEEP_SENDER_REFERENCE_PATTERNS OTHER_CONTACT_REFERENCE_PATTERNSrr7rLrBr@)r3r*r1current_customer_phoneexplicit_phonerrFs @r;ryrysA &u - -t4)%))N*CDL3EII>N4OP,3I\3Y-1)* yy,-+M:N"0-1)*$$&G L-K LL"'))N";"ZuyyIY?Z-1)* N-M NNEIIo6P:PQWWY <]OKrss' 6244 3E ::r=cg}|jdr#tt|jds|jd|jds|jd|S)Nrznome della prenotazionerzgiorno della prenotazioner r"s r;r\r\)sUG 99_ %-?EIIoD^@_-`01 99' (23 Nr=cvt|dk(r d|ddSdj|ddd|dz}d|dS) NrlzCCerto, per cancellare la prenotazione mi serve ancora questo dato: rr%r&r'z e il zECerto, per cancellare la prenotazione mi servono ancora questi dati: r8r+s r;r]r]2s` >aTUcdeUfTgghii YY~cr* +~b7I6J.K KF RSYRZZ[ \\r=ct|d}|jdxsd}t|}|jdr |d|d}d|d|dS) Nrrindicator alle z4Non riesco a trovare una prenotazione attiva a nome  per o. Se vuoi, prova a indicarmi anche l'orario o il numero di telefono usato per prenotare, cosi controllo meglio.)rprOformat_date_italian)r3 booking_dater slot_texts r;r_r_9sr!%(:";}oUS\R]^x xr=cNt|}|syt|dkr|Sd|ddS)Nztelefono non disponibilernz...)rrrs r;r?r?Es6 #E *F ) 6{a  r=c:t|d}|jdxsd}|ddDcgc]@}|jjddt |j j dB}}dj|}d |d t|d |d Scc}w) NrrrXrnr9 (); z#Ho trovato piu prenotazioni a nome rZz. Per capire qual e quella giusta da cancellare, puoi indicarmi l'orario esatto oppure il numero di telefono usato per prenotare? Opzioni trovate: r%) rprOrrwr?customerphonerr\)rr3r]rr4options options_texts r;r`r`Ns!%(:";   ! ! * *7 3 4B7KKL`L`LfLf7g6hhijG99W%L -m_EBUVbBcAde(> , sABcxtt|d}t|d}d|ddt||dS)Nrrz/Perfetto, ho cancellato la prenotazione a nome rrZr%)rprformat_booking_slot)snapshotr]rs r;rara]sS!#h/A&B"CDLXl+,J 9(?:S9TU"<<=Q @r=ct|d}ttjt tj j ttjtjk(jtj|k(tj|k(tjjtj!tj"tj}t%|j'|j)}t+|j-dxsdj/}|r;|Dcgc]0}|j "t1|j j2|r|2}}t5|j-d}|rh|Dcgc]]}|j Ot5|j j60t5|j j6j9|r|_}}|j-d} | rKt;t+| r7|Dcgc],}|j"j=dt+| k(s+|.}}|Scc}wcc}wcc}w)Nrrr5rrr9)rprrrgrrerrrrrrrr@rACTIVE_RESERVATION_STATUSESrrrruniquerrOr7rrrrfendswithrrw) rr3rrrrrr4 lookup_phone lookup_times r;r^r^fs%e,>&?@{ K001 2 h //8;;> ?   H ,  ( (,< <    " "#> ? +((+.. 9 bjj&--/0Jeii06B7==?K * ##/4L[MaMaMfMfhs4t   *%))4D*EFL * ##/&{';';'A'ABN&{';';'A'ABKKLY   ))L)K)#k*:;+5 '9O9O9X9XY`9aehiteu9uK   -   s5I,(A"I17,I6$I6ctjtj}t t j tt jjtt jtjk(jt j|k(t jj!t"t j$|k\j't j$t j(t j}t+|j-|j/}t1|j3d}t1|}|ri|D cgc]]} | jOt1| jj40t1| jj4j7|r| _}} nn|rl|D cgc]]} | jOt1| jj40t1| jj4j7|r| _} } | r| }t9|j3dxsdj;} | r;|D cgc]0} | j"t=| jj>| r| 2}} |j3d} | rGtAt9| r3tCt9| } |D cgc]} | j$| k(s| }} |j3d}|rKtEt9|r7|D cgc],} | j(jGdt9|k(s+| .}} |Scc} wcc} wcc} wcc} wcc} w)Nrrr5rrr9)$rrrrrrrgrrerrrrrrr@rrmrrrrrrnrrOrfrorr7rrrrprrw)rr3r1r today_localrrrpsender_lookup_phoner4sender_matchesr lookup_dateparsed_lookup_daterqs r;"find_reservations_for_modificationrxs,,w',,.K{ K001 2 h //8;;> ?   H ,    " "#> ?  ( (K 7 +.. 0F0F  W bjj&--/0J)%))4D*EFL0> * ##/&{';';'A'ABN&{';';'A'ABKKLY     * ##/&{';';'A'ABN&{';';'A'ABKKL_`    'Jeii06B7==?K * ##/4L[MaMaMfMfhs4t   ))56K([)9:+C ,<=5?vk;C_C_cuCukv v))/0K)#k*:;5?Ak;CYCYCbCbcjCkors~oCkA A G   wAs,2A"M(A"M-75M2-M7M73,M< M<ctjtj}t |}|sgSt t jtt jjtt jtjk(jt j|k(t j j#t$t j&|k\j)t j&t j*t j}t-|j/|j1}|Dcgc]]}|jOt |jj20t |jj2j5|r|_c}Scc}wr)rrrrrrrrgrrerrrrrrr@rrmrrrrrrnrfro)rr1rrsrtrrr4s r;rGrGsI,,w',,.K0>   { K001 2 h //8;;> ?   H ,    " "#> ?  ( (K 7 +.. 0F0F  W bjj&--/0J&      + ";#7#7#=#= > J ";#7#7#=#= > G GH[ \   sA"F?c |s yt|dk(rl|d}|j|jjnd}d|dt|j|j j dd|jd S|dd Dcgc]A}t|j|j j dd|jd C}}d j|}d t|d|dScc}w)NztAl momento non vedo prenotazioni attive associate a questo numero. Se vuoi, posso aiutarti subito a farne una nuova.rlrteu%Sì, risulta una prenotazione a nome rZr9r&zD persone. Se vuoi, posso anche aiutarti a modificarla o cancellarla.rnz personerduSì, risultano z0 prenotazioni attive associate a questo numero: z:. Se vuoi, posso aiutarti a modificarne o cancellarne una.) rrerrjrrrwrr)rr4rrgrhs r;rHrHs/  @  <A"1o 5@5I5I5U ,,11[_ 3M?%";#?#?AWAWA`A`ahAijkkm!!""f h (+  #;#?#?AWAWA`A`ahAijkkm!!"( ,G99W%L #l+,,\]i\jkC CsAC1c |j|jjnd}d|dt|j|jj dd|j dS)Nclientez"Ho trovato la prenotazione a nome rZr9r&zR persone. Dimmi pure cosa desideri modificare: giorno, orario o numero di persone.rerrjrrrwrr4rs r;rWrWsl1<1E1E1QK((--W`M ,]O5 {;;[=S=S=\=\]d=e f ggi    p rr=c&|jd}|jdxsd}|rhtt|rTtt t|}|jd}|rt t|r|d|}d|d|dS y ) NrrrXrrYz?Non riesco a trovare una prenotazione attiva da modificare per z il r[zNon riesco a trovare prenotazioni attive associate a questo numero. Se vuoi fare una nuova prenotazione, scrivimi pure giorno, orario e numero di persone.)rOrrr\rpr)r3rvrr^rqs r;"build_modification_not_found_replyrs))56KIIo.<*M([)9:'s;7G(HI ii 34 -c+.>?$+VK=9IMm_\`aj`kl| |  <r=c |ddDcgc]d}t|jd|jjddt |j r|j j nddf}}dj|}d|dScc}w) NrnrYr9rbrcrdzHo trovato piu prenotazioni attive da modificare. Per capire qual e quella giusta, indicami il giorno esatto oppure l'orario o il numero di telefono usato per prenotare. Opzioni trovate: r%)r\rrrwr?rerfr)rr4rgrhs r;'build_modification_disambiguation_replyr#s &bq>  #;#?#?@A H^H^HgHghoHpGqr$;CWCW[%9%9%?%?]abccd fG99W%L (> ,sA)B c |j|jjnd}d|dt|j|jj dd|j dS)Nr}z/Perfetto, ho aggiornato la prenotazione a nome z: r9r&z persone.r~rs r; build_modification_success_replyr3sj1<1E1E1QK((--W`M 9- {;;[=S=S=\=\]d=e f ggi    i )r=r>c t||jd}|rd|nd}|sd||d|d|dSdjd |D}d||d|d|d |d S) Nr9 in r5zJMi dispiace, al momento non ho disponibilita per la modifica richiesta su , per z persone con turno da z; minuti. Se vuoi, indicami un altro orario o un'altra data.r&c3>K|]}|jdywr9Nrwrslots r;rz7build_modification_unavailable_reply..M!RT$--"8!Rz& minuti. Posso proporti questi orari: z&. Scrivimi pure quello che preferisci.)rjrwr) rrrr5rr<r^ area_textalternatives_texts r;$build_modification_unavailable_replyr<s$$4j6I6I'6RSI+9$~&'rI XYbXcdmcnntu{t|}S [ ]  !R\!RR TU^T_`i_jjpqwpxyO  BCTBUV/ /r=c jd}|K tt||}|j|k(r|jt vr|Sj ddt|i||}tfddD} | st|dk(r|dS| st|dkDr yt|||} | s tSt| dkDr t| S| dS#t$rj ddYwxYw)Nr2)rr3r1rc3@K|]}j|ywrr)rfieldr3s r;rz.resolve_modification_target..os"   %r)rrrrrlrzHo trovato piu prenotazioni attive associate a questo numero. Per capire quale vuoi modificare, dimmi il giorno della prenotazione e, se serve, anche l'orario.) rOr$rrrr@rmrr rxr rrr) rr1r0r/r3rr2r4sender_candidateshas_lookup_detailsrs ` r;rTrTUs8"II&=>( 505J1KRPK##x/K4F4FJe4e"" II-t 4:!  h #&7"8A"= ## #&7"81"< p 4! J 1%88 :6zBB a=G 5 II-t 4 5sC$$DDc ^t||j}|*|dkr%|jdd|jddy|||d<|jddi}|jdr1t t |drt t |d|d<|jdr1tt |drtt |d|d <|||d <|jd}d |vr|d vrt||d <|sy|jd|j}|jd |j}t|jd |j}||jk7xs ||jk7xs||jk7} | s|jd|jjk(r|jdd|jd|jjd k(r|jdd|jd|jk(r|jddy| rt|j||||j |j"|j$| } | sbt'|j||||j |j"|j$|} t)||||j | |j"dfSt+|j$t-di||} |j/t1| dfS)Nrlrr)zVVa bene, ma il numero di persone deve restare almeno 1. Indicami il totale aggiornato.Frrrrrrrr9r6)rrr8rr5rr7r)rrrr5rr<FTr)resolve_modified_guest_countrrrOrrrprrqrrrr isoformatrwcheck_availabilityrr5rrrvrr%rclearr) r3r4rnew_guest_count payload_datarcandidate_datecandidate_timecandidate_guestsactual_changes availablerupdateds r;rVrVs# 35+:L:LMO"': ,% -&p"-l &-&(L yy'(->s5I_C`?a-b+9#eDZ>[:\+] '( yy!"'9#eDT>U:V'W%4S?O9P5Q%R \""!0 X#78|#(:-(O!$%7!8 X !%%&8+:V:VWN!%%lK4J4JKN<++Hk6H6HIJ+666 2 [33 3 2 {11 1  99+ , 0L0L0V0V0X X II,d 3 99% &+*@*@*I*I'*R R II& - 99\ "k&8&8 8 IIlD )& ))+%#(99'77#.>>  4$--!/-'!,!=!= + ; ;'2~~ L5%3-+%0%A%A!-#.#>#>   !)L) G  KKM ,W 5t <.4s$%ctTVZV`V`Vbdjjl%cs 000r5rlrrmr(r&r')rrfromkeysrr) room_names unique_namess r;format_room_namesr3s %cz%ccdL  <AA <Aq/"#l1o%677 99\#2& 'C R0@/A*B BBr=c |j6|jj |jjjS|j6|jj |jjjSyr)assigned_tableroomrassigned_combination)r4s r;ruru>so!!-+2L2L2Q2Q2]))..333''3 8X8X8]8]8i//44999 r=clt|d}t|}dt||dd|dd|dS)NrzHo disponibilita per rrrz persone, nelle aree z?. Dimmi pure dove preferisci stare e poi te la confermo subito.)rprrj)r3rr] rooms_texts r;r{r{FsZ!%(:";K|]}|jdywrrrs r;rz*build_unavailable_reply..rrz- persone, posso proporti queste alternative: z%. Dimmi pure l'orario che preferisci.)rprjr)r3rr;r<r]prefixrrs r;rxrxos"%(:";QRST]S^_!"456jx@QR> >  !R\!RR (%+L% :MNOPY{[012*U8_unknown sconosciutoc3<K|]}|jywr)isalphars r;rz%is_meaningful_name..s:yy  ":rI)r7rr rs r;rPrPs4  {{}#== :E: ::r=c,tj|Sr)r fromisoformatrs r;rprp   e $$r=c,tj|Sr)rrrs r;rqrqrr=cN tj|y#t$rYywxYwr)rr ValueErrorrs r;rr. 5!    $$cN tj|y#t$rYywxYwr)rrrrs r;rrrrct|t|djt|djt|dt |dt |dt |dt jtj|jd|jd }t||S) Nrrrrr5rrr) rrrrrr5rr@rrr) rrr7rprqrrrr.rrRrOcreate_reservation_if_available)r3rrpayloads r;rsrss%017795!12399;'.@(AB"5#67U#5675?# ** ))ii  "34 G +7B 77r=c Jddlm}m}m}d} |j 5|||}t |j |j|j|j|j|j|j|j|j|j }|j!||j#|||j||j#t%|j|j |}t'|j |j|} t)||j ||| } | t*ddlm} | || ||j#|j}ddd|y|||S#1swYxYw#t*$rYywxYw)Nr)append_status_historyfind_or_create_customerr$rr)assign_room_candidate) app.services.reservation_servicerrr$ begin_nestedrrrrrr5rr@rrrrrBrr r!rapp.services.assignmentr) rrrrr$rNrer4rrrrs r;rrs}ww!%N& __ # ,.w;H% ))$KK!(!9!9"--!(!9!9~~~~~~mm ' 7 7 K FF;  HHJ !+{/A/A2 F HHJ3G4L4LgN^N^`bcI!;G??[\24#$!)6VW!'F;!# H  % % 'mmoG &"%/w$=GKK 4EG'4 ++i( gt $"1:L,-&**95gt,%kk)4G gs #7==?(@#ekrBRRRG&w/ &55jA -ZPH S"% %%M & & G(@$FFG(  /: >G.}gF Gs= H.A(G7H9 H!7H<HHH!*I Ia Sei un parser rigoroso per prenotazioni di un locale. Restituisci SOLO JSON valido, senza testo aggiuntivo. Non inventare mai dati mancanti. Se un dato non e espresso in modo chiaro, restituisci null. Interpreta una conferma solo se il cliente conferma esplicitamente una proposta gia presente nel contesto. Schema richiesto: { "booking_related": boolean, "intent": "booking_request" | "confirm" | "decline" | "cancel" | "modify" | "info" | "other", "reservation_date": "YYYY-MM-DD" | null, "start_time": "HH:MM" | null, "guests": integer | null, "customer_name": string | null, "customer_phone": string | null, "area_preference": string | null, "notes": string | null, "confidence": "high" | "medium" | "low" } Regole: - booking_related=true solo se il messaggio riguarda una prenotazione, conferma, modifica o disponibilita. - intent=modify se il cliente vuole cambiare una prenotazione gia esistente, per esempio giorno, orario o numero di persone. - Se il cliente prenota a nome di un'altra persona, customer_name deve essere il nome della prenotazione, anche se diverso dal mittente. - Interpreta anche errori ortografici comuni del cliente se il significato resta chiaro. - Usa sempre il contesto temporale fornito dal sistema per interpretare riferimenti come oggi, domani, dopodomani, stasera e prossima settimana. - Se l'orario non e abbastanza preciso, usa null. - Se il nome non e esplicito, usa null. cXdtj|dd|jS)NzContesto sessione JSON: T) ensure_asciiz Messaggio cliente: )rdumpsr7rs r;rrbs4# ::oD 9 :;    ! #r=cN|j}|jdr.tjdd|}tjdd|}|j d}|j d}|dk(s |dk(s||kr t dtj|||d zS) Nz```z^```(?:json)?\s*r5z\s*```${}r'zJSON object non trovatorl) r7rrrfindrfindrrloads) raw_contentrrends r;r r ks!G% &&,b':&&R1 LL E -- C {cRi3%<233 ::gecAg. //r=c t|}t|}t|}t|xst |xs|duxs |duxs|du}d}t |t rd}nAt |trd}n.t|trd}nt|tr|dnd}n|rd}t|||||t|t|dS) Nrrrrrbooking_requestr)rrrrrrrr)rrrr+rDr#rrrrrrrr)r*r/extracted_dateextracted_timeextracted_guestsrrs r;r r ys*=9N*=9N3MB$]3 ( ,W 5 (  % (  % ( 4 ' F%m5JK ' 7L M )-9I J )-9I J%17H " ''!+M:-m<  r=ct||}|j}|ds|jr|j|d<|ds|jr|j|d<|d|j|j|d<|ds|j r|j |d<|ds|j r|j |d<|ddk(r|jdk7r|j|d<|ds|jrd |d<tj|S) NrrrrrrrrT) r  model_dumprrrrrrrrr )rr*r/fallbackrs r;r r s )@H##%G % &8+D+D&.&?&?"# < X%8%8 ( 3 3 x X__%@$OO ? #(>(>#+#9#9 # $)@)@$,$;$; !xG#7(B$OO $ %(*B*B%)!"  + +G 44r=ctjd|xsdjddjd}|j S)NNFKDr5asciiignore) unicodedata normalizeencodedecoderrs r;rrs@&&vu{;BB7HU\\]deJ     r=ct|}tjtj dd}gd}|D]\}}t j ||t j}|s.|dk(r|tdz}n?t|jd}|`|dk(r t| n t|} || z}|jd z} | r|td | z z }|j ddcSy) Nrr))zf\b(?:tra|fra)\s+(un|una|uno|due|tre|quattro|cinque|sei|sette|otto|nove|dieci|\d{1,3})(?:\s+|')or[ae]\br)zc\b(?:tra|fra)\s+(un|una|uno|due|tre|quattro|cinque|sei|sette|otto|nove|dieci|\d{1,3})\s+minut[oi]\br)z#\b(?:tra|fra)\s+mezz(?:'|a\s+)ora\b half_hourr0rrlrrro) rrrrrrr& IGNORECASErparse_small_number_tokengroupminute) r*r now_localpatternsr1unitmatchtargetamountdeltaminute_remainders r;extract_relative_datetimer>s(7J W%--QA-FI'H "7  ':r}}=  ; 2!66F-ekk!n=F~/3wIF+IV\D]E&F!==1,  i,<(<= =F~~QA~66#7& r=ct|}dddddddd}ttjd |}|st |}t |D]\}t fd tDd}|"|j|}|y||jz d z} |td|dz |} td | Dr| dk(rd } |t| zjcSy|d} | jd} |j| }|y||jz d z} |td| jdz | j} d| vr| dk(rd } |t| zjS)Nrrlrmr)rnrorprz^\b(?:quest[oa]\s+|prossim[oa]\s+)?(lunedi|martedi|mercoledi|giovedi|venerdi|sabato|domenica)\bc3@K|]}t|ds|yw)rrNr)rrr:s r;rz'extract_weekday_date..skW9J5RYei9jksrqc38K|]}t|ddyw)prossimorrNr)rrs r;rz'extract_weekday_date..seV$VZ4HHesdaysr'prossim)rrrfinditerrrnextrrOrrr rrr4r)r*rsrweekday_aliasesmatchestokensrmatched_weekdaytarget_weekday days_ahead prefix_tokensr9 weekday_tokenrr:s @r;extract_weekday_daterPs(7JO m  G &z2%f- JLE5"k kO&,00AN%(;+>+>+@@AEJ"3q%!)#4u=MeWdeejtxyjy )"<<GGI I J AJEKKNM$((7N ;#6#6#88A=J Au{{}r12U[[] CFFzQ )4 4 ? ? AAr=ct|}tjtj }t |}||j j St|ddr|tdzj St|ddr|tdzj St|ddr|j St|d dr|j St||}|r|Stjd |}|r7|jdd |jdd |jd Stjd |}|rt|jd}t|jd}|jd } | |j} n(t!| dk(rdt| z} n t| } t | ||} | 0| |kr+ t |jdz||} | j S| j Sy#t"$rYywxYw#t"$rYywxYw)NrhrrrmrCrgrl)rjrkriz\b(20\d{2})-(\d{2})-(\d{2})\b-r)z&\b(\d{1,2})/(\d{1,2})(?:/(\d{2,4}))?\bi)rrrrrr>rrrrrPrr&r4rrrrr) r*rFrsrelative_datetime weekday_date iso_match slash_match day_value month_value year_valuerresolveds r;rr s7%m4G,,w',,.K1-@$ %%'1133#G\TJiQ//::<<#GXFiQ//::<<'1KW[\$$&&#GVtD$$&&' {CL :MJI//!$%Qyq'9&:!IOOArwrr&rrr4rr2rrr fullmatchr) r*rSr9 hour_value minute_valuer simple_matchrJrr: next_tokenrFs r;rr= sg1-@$ ))'22 II:M JE Q( 5;;q>* S!<"455%m4J99;ZWL!J++A./ &z2%fSbk2 LE5 $?5E>#EAI. << 3Z@!$ZJ   GRrPrrrr3rrrrr=r;rs "!44#  !66.(5(TT "HEkkB = ! *!:0Bf-` "F  .""r=